The Handy Circle Guarantee
Booking a pro shouldn’t feel like a gamble. These are the concrete, honest promises behind every Handy Circle job — from how your pro is vetted to how we make things right if they’re not.
Six promises we stand behind
No fine-print gotchas — just the commitments we make on every booking.
Satisfaction — we make it right
If something isn’t right with your service, tell us within 48 hours of completion. We’ll work with you and your pro to resolve it or arrange a redo.
Vetted, verified pros
Every pro is real-named and identity-verified, and trade licenses for electrical, plumbing, and HVAC are checked before they can quote that work.
How we vet prosSecure payment, handled in-app
Pay securely through Stripe inside the app when the job is done — no cash pressure, no off-platform requests, and a receipt every time.
Transparent pricing
Your pro keeps 100% of their quote and we add a clear 20% service fee on top. You approve the total before any work begins — no surprise fees.
One pro, never lead-spam
We never sell your information. You’re matched with a single vetted local pro — not handed to five companies that flood you with calls.
Why we’re differentResponsive human support
A real Massachusetts-based support team is reachable by chat, email, or phone when you need a hand before, during, or after a job.
How we make it right
Our satisfaction promise is simple and human. Here’s exactly what happens.
Reach out within 48 hours
Contact support through the app, by email, or by phone within 48 hours of the job being marked complete, and tell us what went wrong.
We review it with you and your pro
We look at the job details, your messages, and any photos, then talk with your pro to understand what happened.
We land on a fair resolution
Depending on the situation, that can mean arranging a redo, adjusting the charge, or another fair outcome — whatever makes it right.
Honest note: the Handy Circle Guarantee is a commitment to service quality, transparency, and responsive support — not a guarantee of a specific result or a fixed price. Prices shown as “typical ranges” are estimates; your pro confirms the exact quote before any work begins, and you approve it first.
Why the guarantee holds up
The promise is only as good as what stands behind it. Two things do the heavy lifting: how carefully we vet pros, and how transparent we keep the money.
- Real-named, Massachusetts-local pros — no anonymous handles
- Identity verification before a pro can be paid
- Trade licenses verified for electrical, plumbing, and HVAC
- Reviews and quality tiering after every completed job
- Ongoing monitoring, with removal of pros who fall short
The money, in plain terms
Fair pay attracts better pros, and clear pricing keeps everyone honest. Here’s exactly how a Handy Circle charge breaks down.
No hidden per-lead markups, no add-ons after the fact. The total you see is the total you pay.
Book with confidence
Post your job, get matched with one vetted Massachusetts pro, and track it all in the free iPhone app — backed by the Handy Circle Guarantee.